Author Archives: admin

Dr. Sarah Jane Besser

Congratulations to Dr. Sarah Jane Besser on the recent award of her PhD. Her thesis was entitled “The role of psychological factors in adherence to osteoporosis medication: An exploration and intervention development”. She has taken up a Research Associate position in the Centre for Behavioural Medicine at University College London.

Centre for Applied Resilience in Healthcare (CARe)

We have recruited two new researchers to work in the Centre. Dr. Myanna Duncan brings expertise in organisational psychology and psychological resilience. Dr. Jonathan Back is a human computer interaction specialist with interests in human factors and resilience engineering. Welcome to them both. Current studies are focusing on stresses and sources of resilience in the Emergency Department and Older Person’s Unit. More information can be found on the Centre’s website.

Healthcare Special Interest Group Symposium

The Healthcare Special Interest Group of the Institute of Ergonomics and Human Factors held a symposium on Patient and Provider Safety on November 25th, 2013. The event was attended by 100 people, including researchers, human factors practitioners and clinicians from a range of backgrounds. It included three keynote speakers, research presentations, posters and displays. The symposium demonstrated the range of activities of human factors professionals working in healthcare and the success they have had in tackling safety problems. More information about the event, including speakers’ abstracts can be found on the IEHF event website here.

QUASER Guides now available

The QUASER Hospital Guide and the QUASER Guide for Payers are now available for download from the project website The Hospital Guide is for developing, implementing and sustaining a quality improvement strategy. It guides leaders and teams through 8 quality improvement challenges that need to be addressed for effective quality improvement. The Guide for Payers assists payer organisations to assess the appropriateness of an organisation’s quality improvement strategy by considering how effectively it is meeting the 8 quality improvement challenges. The Guides take a different perspective on quality improvement to many “how to” tools and techniques by addressing the organisational and cultural factors that contribute to effective quality improvement.

Healthcare Special Interest Group Symposium

Human Factors in Healthcare: Patient and provider safety.

The Healthcare Special Interest Group of the Institute of Ergonomics and Human Factors is holding a one day symposium on 25th November, 2013 in London. This is an exciting event which will end the year long IEHF campaign to raise awareness of human factors in healthcare. Confirmed keynote speakers are Dr. Alastair Ross, a human factors specialist with interests in systems, safety and cognition, and Jane Reid, a quality and safety specialist with a nursing background who has advised the NHS and WHO. Further information about the programme will be announced as it comes to hand. Please consider submitting an abstract for an oral or poster presentation and share your work with fellow human factors professionals and clinicians. The deadline for submission has been extended to June 30th. More information can be found here.

Final QUASER stakeholder workshop

Hospital managers, payers and patient representatives from across Europe attended the final QUASER stakeholder workshop in London last week to review prototypes of our Guides for senior hospital leaders and payers. This is an exciting time for the project as we shape the Guides and incorporate the valuable feedback from our stakeholders. A smaller group of stakeholders will gain further feedback from their organisations in the next two weeks before we finalise the guides for the end of the project in June 2013. Thanks to all who attended and gave their time and expertise.

New funding for Organisational Resilience

25th April, 2013

We have been successful in gaining major funding from the GSTT Charity to establish a Centre for Organisational Resilience in Healthcare. The Centre will develop and test interventions to improve organisational resilience and become a focus for knowledge exchange with other groups worldwide. A major goal is to disseminate new ideas about risk management and safety throughout the NHS and assist organisations to implement resilience strategies. The Centre is a collaboration between King’s College London, Guy’s and St. Thomas’s NHS Foundation Trust, and the Simulation and Interactive Learning Centre. It is expected to commence mid year and is funded for three years.

Workshop presentation at forthcoming SESAM conference

21st April, 2013

With colleagues Dr. Alastair Ross and Dr. Peter Jaye, I am presenting a Human Factors workshop at the SESAM conference in Paris in June 2013 (SESAM). We have designed a comprehensive workshop that will allow participants to explore human factors principles in depth and extend their understanding beyond the traditional realms of Crew Resource Management and teamwork. The workshop will focus on a holistic systems perspective and the implications for designing and evaluating interventions to improve safety. It will include illustrative case studies from healthcare and other industries and involve hands on exercises to increase understanding.

QUASER Project

9th April, 2013

The Quality and Safety in European Hospitals project, funded by EU 7th Framework Programme, is entering its final stage and will be completed in June 2013. There are many dissemination activities taking place in the next few months and the team will be presenting findings at many forthcoming conferences. Here are a few presentations and workshops where you can hear more about the project and its outputs.

European Health Management Association Conference (EHMA). 26th-28th June, Milan, Italy. We have an oral presentation at the conference which will focus on the development of the QUASER Guide for senior leadership teams to improve and sustain hospital quality. We will also have a stand in the exhibition hall where you can speak to the researchers and learn about  plans to implement the Guide.

International Forum on Quality and Safety in Healthcare (Forum). 16th-19th April, London, UK. We have an oral conference presentation that will provide an overview of the whole project and its findings. In addition, we are presenting two posters fousing on different aspects of the project – the Guide for senior managers and macro-meso-micro level interactions and their influence on quality.

Patient Safety Congress (PSC). 21st-22nd May, Birmingham, UK. QUASER researchers from all the study countries will present a joint session with the DUQUE project, entitled “Lessons from Europe” and will hold a Q & A panel focusing on different approaches to quality across Europe. The project director, Professor Naomi Fulop will also convene a Chief Executive’s Summit for senior hospital leaders to learn about and discuss the findings of the project and consider how they can be implemented to improve quality.