The QUASER Hospital Guide and the QUASER Guide for Payers are now available for download from the project website www.quaserproject.eu. The Hospital Guide is for developing, implementing and sustaining a quality improvement strategy. It guides leaders and teams through 8 quality improvement challenges that need to be addressed for effective quality improvement. The Guide for Payers assists payer organisations to assess the appropriateness of an organisation’s quality improvement strategy by considering how effectively it is meeting the 8 quality improvement challenges. The Guides take a different perspective on quality improvement to many “how to” tools and techniques by addressing the organisational and cultural factors that contribute to effective quality improvement.